Refund & Cancellation Policy - InitLnk

⚡ Policy Summary for Subscribers

Recurring Subscriptions: All paid plans (Creator, Professional, Scale) are billed automatically in advance on a recurring monthly or annual cycle.
Self-Service Cancellation: You can cancel your subscription at any time with one click from your Billing Dashboard.
Future Cancellation Only: Cancellation stops all future renewals and charges immediately. You will retain full access to your plan quotas and custom domains until the end of your current paid billing period.
Strict No-Refund Policy: Because our global edge servers, custom SSL certificates, and click routing allocations are provisioned immediately upon upgrade, we do not issue refunds, credits, or prorated reimbursements for current or past billing cycles once payment is processed.

1. Subscription Billing & Automatic Renewals

InitLnk services are sold as software-as-a-service (SaaS) subscriptions billed in United States Dollars ($ USD).

Monthly Billing: Charged automatically every 30 days from your initial subscription date until cancelled.
Annual Billing: Charged automatically every 365 days with an upfront discount (includes 2 months free) until cancelled.
Payment Processing: Transactions are securely processed through our Merchant of Record and payment partners (Dodo Payments, Polar.sh, Stripe). InitLnk does not store raw credit card or CVV details on our servers.

2. How to Cancel Your Subscription

We believe in complete user autonomy and hassle-free cancellation. You do not need to call or wait for support confirmation to cancel.

Steps to Cancel:

Log into your InitLnk account.
Navigate to Dashboard > Billing.
Click Manage Subscription / Cancel Plan.
Confirm cancellation. Your status will immediately update to "Cancels at period end".

Upon cancellation, no further charges will ever be made to your payment method. You will continue to enjoy your full plan benefits (custom domains, high click limits, analytics) until the end of your paid billing term.

3. No-Refund Policy (Digital SaaS Goods)

Due to the nature of digital cloud infrastructure, high-availability edge networks, and immediate quota provisioning:

No Prorated Refunds: We do not offer prorated or partial refunds for unused days, unused link quotas, or unconsumed clicks during an active billing cycle.
No Retrospective Refunds: Failure to use the platform, forgetting to cancel before a renewal date, or deleting links does not qualify for a refund.
Free Tier Testing: We provide a forever-free Hobby tier (500 clicks/mo, 10 links) so all creators can thoroughly test our edge routing speed, Amazon auto-tagging, and platform compatibility risk-free before upgrading to a paid tier.

4. Failed Payments & Grace Period

If a recurring subscription payment fails (e.g. expired card or insufficient funds), our billing system will attempt to retry the charge up to 3 times over a 7-day grace period. If payment remains uncollected after the grace period, your account will be automatically transitioned to the free Hobby tier. Your short links will continue routing subject to free tier limits.

5. Dispute Resolution & Chargeback Policy

If you notice an unrecognized charge or have questions regarding an invoice, please reach out to our dedicated billing team first before initiating a bank dispute or chargeback:

📩 Contact: billing@initlnk.com or support@initlnk.com

We respond to all billing inquiries within 24 hours and will gladly assist in clarifying your subscription status or resolving any billing discrepancies.